JG King Homes is a homebuilder based in Knoxville, Tennessee. The company has been in business since 1984 and has built over 10,000 homes in the Knoxville area. JG King Homes has received numerous complaints from customers who have experienced problems with their homes. These complaints have been filed with the Better Business Bureau (BBB) and other consumer protection agencies.
The most common complaints about JG King Homes include:
- Defects in construction: Customers have complained about a variety of defects in the construction of their homes, including leaks, cracks, and faulty wiring.
- Delays in construction: Customers have also complained about delays in the construction of their homes. These delays can sometimes last for months, which can cause financial hardship for customers.
- Poor customer service: Customers have complained about poor customer service from JG King Homes. They have said that the company is often unresponsive to their complaints and that it is difficult to get repairs made.
These are just some of the complaints that have been filed against JG King Homes. If you are considering buying a home from JG King Homes, it is important to do your research and read the complaints that have been filed against the company. You should also talk to other customers who have bought homes from JG King Homes to get their feedback on the company.
jg king homes complaints
Common complaints include:
- Defects in construction
- Delays in construction
- Poor customer service
- Unresponsive to complaints
- Difficult to get repairs
- Financial hardship for customers
Do your research before buying.
Defects in construction
One of the most common complaints about JG King Homes is defects in construction. These defects can range from minor annoyances to major problems that can affect the safety and livability of the home.
- Leaks: Customers have complained about leaks in their roofs, windows, and foundations. These leaks can cause water damage to the home, which can lead to mold and mildew growth.
- Cracks: Customers have also complained about cracks in their walls, ceilings, and floors. These cracks can be unsightly and can also be a sign of structural problems.
- Faulty wiring: Some customers have reported problems with faulty wiring in their homes. This can be a serious safety hazard, as it can lead to electrical fires.
- Poor workmanship: Other customers have complained about poor workmanship in their homes. This can include things like uneven floors, misaligned windows, and shoddy paint jobs.
These are just a few examples of the defects in construction that have been reported by JG King Homes customers. If you are considering buying a home from JG King Homes, it is important to be aware of these potential problems. You should also have the home inspected by a qualified inspector before you purchase it.
Delays in construction
Another common complaint about JG King Homes is delays in construction. These delays can sometimes last for months, which can cause financial hardship for customers who are counting on moving into their new homes on time.
There are a number of factors that can contribute to delays in construction, including:
- Weather: Severe weather conditions, such as hurricanes and tornadoes, can delay construction.
- Material shortages: Shortages of building materials can also delay construction. This is especially true for specialized materials that are not readily available.
- Labor shortages: The construction industry is currently facing a shortage of skilled workers. This can make it difficult for builders to find the workers they need to complete projects on time.
- Poor planning and management: Sometimes, delays in construction are caused by poor planning and management on the part of the builder. This can include things like starting construction without all of the necessary permits or materials, or failing to properly coordinate the work of different subcontractors.
Whatever the cause, delays in construction can be very frustrating for customers. They can also lead to additional costs, such as rent payments for the customers’ current home or storage fees for their belongings.
If you are considering buying a home from JG King Homes, it is important to be aware of the potential for delays in construction. You should also talk to the builder about their track record of completing projects on time.
If you do experience delays in construction, you should document all of your communications with the builder. This includes emails, phone calls, and letters. You should also keep track of any additional costs that you incur as a result of the delays.
Poor customer service
Another common complaint about JG King Homes is poor customer service. Customers have reported that the company is often unresponsive to their complaints and that it is difficult to get repairs made.
- Unresponsive to complaints: Customers have complained that JG King Homes is often unresponsive to their complaints. They have said that they have called and emailed the company multiple times, but they have not received a response. This can be very frustrating for customers who are experiencing problems with their homes.
- Difficult to get repairs made: Customers have also complained that it is difficult to get repairs made to their homes. They have said that the company is often slow to send out a repair technician and that the repairs are often not done correctly. This can lead to further problems down the road.
- Rude and unprofessional staff: Some customers have also reported that the staff at JG King Homes is rude and unprofessional. They have said that they have been treated disrespectfully by the company’s employees.
- Lack of communication: Customers have also complained about a lack of communication from JG King Homes. They have said that the company does not keep them updated on the status of their repairs or the progress of their construction project.
Poor customer service can be a major problem for homeowners. It can make it difficult to get problems fixed and can lead to further frustration and expense. If you are considering buying a home from JG King Homes, it is important to be aware of the company’s poor customer service record.
Unresponsive to complaints
One of the most common complaints about JG King Homes is that they are unresponsive to complaints. Customers have reported that they have called and emailed the company multiple times, but they have not received a response. This can be very frustrating for customers who are experiencing problems with their homes.
- No response to phone calls or emails: Customers have complained that when they call JG King Homes, they are often sent to voicemail. They have also said that they have emailed the company multiple times, but they have not received a response.
- Slow to respond to complaints: Even when customers do eventually get a response from JG King Homes, they have said that the company is slow to respond to their complaints. This can lead to delays in getting repairs made or problems fixed.
- Lack of communication: Customers have also complained about a lack of communication from JG King Homes. They have said that the company does not keep them updated on the status of their complaints or the progress of their repairs.
- Unsatisfactory resolutions: Some customers have also complained that JG King Homes does not offer satisfactory resolutions to their complaints. They have said that the company has refused to fix problems or has only offered partial refunds.
Being unresponsive to complaints is a major problem for a homebuilder. It can lead to frustration and expense for customers. If you are considering buying a home from JG King Homes, it is important to be aware of the company’s poor track record of responding to complaints.
Difficult to get repairs
Another common complaint about JG King Homes is that it is difficult to get repairs made. Customers have reported that the company is often slow to send out a repair technician and that the repairs are often not done correctly.
- Slow to send out repair technician: Customers have complained that JG King Homes is often slow to send out a repair technician. They have said that they have had to wait weeks or even months for a technician to come and fix their problems.
- Repairs not done correctly: Customers have also complained that the repairs that JG King Homes does are often not done correctly. They have said that the repairs are often shoddy and that they do not fix the problems properly.
- Multiple visits required: Some customers have also said that they have had to have multiple visits from repair technicians to fix the same problem. This can be very frustrating and time-consuming for customers.
- Lack of communication: Customers have also complained about a lack of communication from JG King Homes about the status of their repairs. They have said that the company does not keep them updated on when a repair technician will be coming or when the repairs will be completed.
Being difficult to get repairs is a major problem for a homebuilder. It can lead to further problems down the road and can also be a major inconvenience for customers. If you are considering buying a home from JG King Homes, it is important to be aware of the company’s poor track record of making repairs.
Financial hardship for customers
Delays in construction and poor customer service can lead to financial hardship for customers. For example, customers who experience delays in construction may have to pay rent for their current home and their new home at the same time. This can be a significant financial burden.
- Paying rent for two homes: Customers who experience delays in construction may have to pay rent for their current home and their new home at the same time. This can be a significant financial burden.
- Storage fees: Customers who experience delays in construction may also have to pay storage fees for their belongings. This is because they may not be able to move into their new home until it is finished.
- Legal fees: Customers who have problems with JG King Homes may also have to pay legal fees. This is because they may have to take the company to court to get their problems fixed.
- Other expenses: Customers who have problems with JG King Homes may also incur other expenses, such as the cost of repairs or the cost of moving to a new home.
Financial hardship is a serious problem that can have a lasting impact on customers. If you are considering buying a home from JG King Homes, it is important to be aware of the potential for financial hardship.
FAQ
Here are some frequently asked questions about JG King Homes:
Question 1: What are the most common complaints about JG King Homes?
Answer 1: The most common complaints about JG King Homes include defects in construction, delays in construction, poor customer service, and financial hardship for customers.
Question 2: What are some examples of defects in construction that have been reported by JG King Homes customers?
Answer 2: Some examples of defects in construction that have been reported by JG King Homes customers include leaks, cracks, faulty wiring, and poor workmanship.
Question 3: What can cause delays in construction?
Answer 3: Delays in construction can be caused by a number of factors, including weather, material shortages, labor shortages, and poor planning and management.
Question 4: What are some signs of poor customer service?
Answer 4: Some signs of poor customer service include being unresponsive to complaints, difficult to get repairs made, rude and unprofessional staff, and a lack of communication.
Question 5: How can delays in construction and poor customer service lead to financial hardship for customers?
Answer 5: Delays in construction and poor customer service can lead to financial hardship for customers by causing them to pay rent for two homes at the same time, pay storage fees for their belongings, pay legal fees, and incur other expenses.
Question 6: What should I do if I am experiencing problems with my JG King Homes home?
Answer 6: If you are experiencing problems with your JG King Homes home, you should document all of your communications with the company and keep track of any additional costs that you incur. You may also want to consider filing a complaint with the Better Business Bureau or taking the company to court.
Question 7: Are there any tips for avoiding problems with JG King Homes?
Answer 7: Some tips for avoiding problems with JG King Homes include doing your research before buying a home, getting a home inspection, and being aware of the company’s history of complaints.
Closing Paragraph for FAQ:
These are just a few of the most frequently asked questions about JG King Homes. If you are considering buying a home from this builder, it is important to do your research and be aware of the potential problems that you may encounter.
If you are considering buying a home from JG King Homes, there are a few things you can do to avoid problems:
Tips
If you are considering buying a home from JG King Homes, there are a few things you can do to avoid problems:
Tip 1: Do your research.
Before you buy a home from JG King Homes, it is important to do your research and learn as much as you can about the company. Read online reviews, talk to other customers, and get a home inspection. This will help you to identify any potential problems with the builder or the home itself.
Tip 2: Get a home inspection.
Even if you are buying a new home, it is important to get a home inspection. A home inspector can identify any defects in construction that may not be visible to the untrained eye. This can help you to avoid costly repairs down the road.
Tip 3: Be aware of the company’s history of complaints.
JG King Homes has a history of complaints from customers. Before you buy a home from this builder, it is important to be aware of these complaints and to take them into consideration. You can find information about JG King Homes’ complaints on the Better Business Bureau website and other consumer protection websites.
Tip 4: Consider buying a home from a different builder.
If you are concerned about the quality of JG King Homes’ construction or their customer service, you may want to consider buying a home from a different builder. There are many other reputable builders in the area who can provide you with a high-quality home.
Closing Paragraph for Tips:
By following these tips, you can help to avoid problems when buying a home from JG King Homes. However, it is important to remember that there is always some risk involved in buying a new home. It is important to do your research and to make sure that you are comfortable with the builder and the home before you make a purchase.
If you are considering buying a home from JG King Homes, it is important to weigh the pros and cons carefully. There are some potential risks involved, but there are also some potential benefits. Ultimately, the decision of whether or not to buy a home from JG King Homes is a personal one.
Conclusion
JG King Homes is a homebuilder with a history of complaints from customers. These complaints include defects in construction, delays in construction, poor customer service, and financial hardship for customers.
If you are considering buying a home from JG King Homes, it is important to be aware of these complaints and to take them into consideration. You should do your research, get a home inspection, and be aware of the company’s history of complaints. You may also want to consider buying a home from a different builder.
Ultimately, the decision of whether or not to buy a home from JG King Homes is a personal one. However, it is important to be informed about the potential risks and benefits involved.
Closing Message:
Buying a home is a big decision. It is important to do your research and to make sure that you are comfortable with the builder and the home before you make a purchase. If you are considering buying a home from JG King Homes, be sure to weigh the pros and cons carefully.
